Free shipping in September with no minimum purchase!
0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
    Total
    Check Out Continue Shopping

    RETURN, EXCHANGE AND REFUNDS

    ONLINE PURCHASES

    REFUNDS AND RETURNS POLICY

    Daniel Hechter is committed to complying with the applicable legislation, including the Australian Consumer Law and this returns policy does not exclude or limit your rights under the applicable legislation.

     

    CHANGE OF MIND FOR ONLINE PURCHASE

    We pride ourselves on our quality and fit at Daniel Hechter.  If you are unhappy with your online purchase for any reason or you have simply changed your mind, Daniel Hechter will happily either accept exchange of your purchase or return the full price on unworn merchandise on receipt of the item with a copy of your online purchase receipt. This will occur within 14 days of the invoice date and otherwise in accordance with this returns policy. 

     

    RETURNS

    Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    If you would like to exchange or return an item please email info@danielhechter.com.au 

    Our team will assess your eligibility for a return and provide you with a Return Form.

    To be eligible for a return, your items must:

    • Have all original tags attached
    • Have not been worn, used, washed or damaged
    • Be returned with a copy of the receipt
    • Be returned with a Return Form provided by our Returns Officer
    • Be returned within 14 days of invoice date (after which they will not be accepted)

    Also, please note that:

    • In-store gift cards cannot be returned. They are not refundable and cannot be redeemed for cash.
    • Online purchases cannot be returned in store.
    • Unless faulty, sale items can be exchanged but not refunded

     Please note that online purchased items cannot be returned in store.

    SHIPPING

    Before returning any item, please email info@danielhechter.com.au

    Please ensure all returns are sent via registered post and keep a copy of your tracking number, as we cannot be held liable for return parcels that do not arrive.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

     

    EXCHANGES

    If you need to exchange an item, please email info@danielhechter.com.au

     

    REFUNDS (if applicable)

    Once your return is received and inspected, your credit will be duly processed.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.